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Unify

This project focuses on the redesign of an application built for public service and customer support teams. The platform allows agents to access, share, and use communication templates to respond to customer questions.

Client

Startup Series A

Scope

3 Months | Pro subscription

Role

Wireframes, Design System, Web App Design, Mobile App Design

Wireframes

Given the complexity of the platform and the many types of resources available: templates, PDFs, shared files, categories, search, and agent workflows. Wireframes were a crucial step in the process.

Wireframes allowed us to:

  • Map out complex information architecture and organize how resources would be structured and accessed.

  • Define user flows clearly, ensuring that agents could quickly find templates and respond to customers without friction.

  • Test navigation and hierarchy early, before investing time in visual design.

  • Align the team on functionality, reducing misunderstandings and avoiding rework during high-fidelity design.

  • Identify gaps and opportunities, such as improving search, categorization, and access to saved or frequently used templates.

Design System

Before beginning the UI design, a complete Design System was developed to establish a cohesive visual and functional foundation for the entire product. A design system is an organized set of reusable components, visual guidelines, interaction patterns, and documentation that defines how the product should be built.

Design System

Before beginning the UI design, a complete Design System was developed to establish a cohesive visual and functional foundation for the entire product. A design system is an organized set of reusable components, visual guidelines, interaction patterns, and documentation that defines how the product should be built.

Design System

Before beginning the UI design, a complete Design System was developed to establish a cohesive visual and functional foundation for the entire product. A design system is an organized set of reusable components, visual guidelines, interaction patterns, and documentation that defines how the product should be built.

Design System

Before beginning the UI design, a complete Design System was developed to establish a cohesive visual and functional foundation for the entire product. A design system is an organized set of reusable components, visual guidelines, interaction patterns, and documentation that defines how the product should be built.

Prototype